If an item is out of stock you are able to sign up to be notified when it is back in stock or place an advance order! These options are only available for items that will be restocked.

Orders for items in stock typically take 1-2 business days to process and ship.

 If your order hasn't shipped yet, we may be able to make changes. Please email us at support@akuaswim.com as soon as possible so we can look into it before it ships.

If you have a hard deadline, please email us at support@akuaswim.com before placing your order. We’ll review the fastest available options, time your dispatch accordingly, and provide our best estimated delivery date.

We’ll do everything in our power to meet your timeline.

Each product page includes a size guide, and some styles also include specific sizing recommendations. We always encourage you to reach out to us at support@akuaswim.com before ordering, we'd love to help you find your perfect fit.

The estimated ship time shown when you add an item to cart is our best estimate, not a guarantee, timelines can shift depending on stock and demand. If anything changes on our end, we'll reach out directly.

If you have a hard deadline to receive your order, please email us at support@akuaswim.com right away and we'll do everything we can to meet it.

International orders (excluding the U.S.) may be subject to duties, tariffs, and import fees determined by the destination country’s customs authorities upon delivery. For U.S. orders, duties and import fees are calculated and charged at checkout. For international, any additional fees required upon delivery, based on local regulations, are the responsibility of the recipient.

Yes, we ship worldwide and ship from Canada.

We cannot ship to PO boxes or hotels. Please email support@akuaswim.com for special circumstances.

We ship from Kelowna, BC, Canada.

Shipping will be calculated at checkout based on location. We offer free shipping on orders over $200 USD.

Once your order has been shipped, your email confirmation will include a tracking number to ensure that you can track your parcel right up until it arrives. If you have any questions regarding your order tracking, please contact support@akuaswim.com

For all lost packages, please email support@akuaswim.com with order information. All lost packages are taken on a case-by-case basis.

Please get in touch with us: support@akuaswim.com within 12hrs of your order being placed.

If a parcel is refused at delivery, it will return to our facility. We will deduct our actual, direct costs related to the return (including return shipping, carrier handling, and any re-import duties/taxes) from your refund; original shipping is non-refundable. Deductions will not exceed the order amount.

We want you to love your Akua pieces. If your order isn’t quite right:

Returns and exchanges must be approved in advance by contacting support@akuaswim.com within 7 days of delivery. Once approved, the return or exchange must be dropped off with the designated carrier within 14 days of receiving your return shipping label.

Customers are responsible for return shipping and any fees incurred when returning an item. These costs will be deducted from your refund.

All sale items are final sale. No refunds to original payment. Exchanges for sale items may include a processing fee.

To initiate a return or exchange, please email us at support@akuaswim.com and we’ll guide you through the next steps.

All sale items are final sale. No refunds to original payment. Exchanges for sale items may include a processing fee.

Yes. We offer one complimentary exchange per order. Exchange requests must be made within 7 days of delivery, and approved items must be dropped off with the designated carrier within 14 days of receiving your return shipping label.

For your first approved exchange, Akua will cover both the return shipping label and shipping of the replacement item. Any additional exchanges are at the customer’s expense.

Items must be returned unworn, undamaged, with original tags attached, and securely packed in their original product packaging and shipping box.

All sale items are final sale and are not eligible for a refund to the original payment method. Exchanges of sale items may be approved on a case-by-case basis and may be subject to a processing fee.

Returns and exchanges must be approved in advance by contacting support@akuaswim.com within 7 days of delivery. Once approved, the return or exchange must be dropped off with the designated carrier within 14 days of receiving your return shipping label. Returns or exchanges sent outside these timeframes may not be accepted.

RETURNS: We will provide a return shipping label for your convenience. Customers are responsible for the full cost of return shipping. The cost of the return label will be deducted from your refund.

Any duties, tariffs, taxes, brokerage fees, customs charges, carrier fees, or other costs incurred by Akua as a result of the return will also be deducted from the refund.

All items must be returned unworn, undamaged, with original tags attached, and in their original product packaging and shipping box. Items must be packed securely to prevent damage in transit. Returns received damaged or in a condition that does not meet our return requirements may be refused or otherwise handled at Akua’s discretion.

EXCHANGES: We offer one complimentary exchange per order. For your first approved exchange, Akua will provide and cover the return shipping label and the cost of shipping the replacement item to you.

Any additional exchanges are at the customer’s expense, including the cost of returning the item and shipping the new item.

If an exchange involves a different product or price difference, our team will confirm the available options and any applicable charges or credits with you before processing the exchange.

All exchanged items must be returned unworn, undamaged, with original tags attached, and in their original product packaging and shipping box. Items must be packed securely to prevent damage in transit. Items received damaged or in a condition that does not meet our exchange requirements may be refused or otherwise handled at Akua’s discretion.

Sale Items: All sale items are final sale and are not eligible for a refund to the original payment method. Exchanges of sale items may be approved on a case-by-case basis and may be subject to a processing fee.