U.S orders will be subject to customs duties, tariffs, and/or import fees. These charges are the responsibility of the customer.

Due to recent cross-border tariff changes and the removal of the U.S. de minimis rule, all orders shipping to the United States are final sale. We’re not able to accept returns or exchanges on U.S. orders at this time. Please email support@akuaswim.com prior to placing your order if you have any questions.

Due to ongoing courier adjustments at the U.S. border, occasional holds can affect transit times. If you have a hard deadline, please email us at support@akuaswim.com before your order ships. We’ll review the fastest available options, time your dispatch accordingly, and provide our best estimated delivery date.

We’ll do everything in our power to meet your timeline, but please note that customs and carrier processing are outside our control, so delivery dates cannot be guaranteed once a parcel is in transit.

If a parcel is refused at delivery, it will return to our facility. We will deduct our actual, direct costs related to the return (including return shipping, carrier handling, and any re-import duties/taxes) from your refund; original shipping is non-refundable. Deductions will not exceed the order amount.

If you’re considering refusing a package, please email us first—we can often arrange redelivery, clarify duty charges, or find another solution that avoids extra fees.

If an item is out of stock you are able to sign up to be notified when it is back in stock or place an advance order! These options are only available for items that will be restocked.

Orders for items in stock typically take 1-2 business days to process

You are unable to change or edit orders once the order is successfully placed. Please contact us at support@akuaswim.com within 12hrs of your order being place in regards to changing an order.

If you have a hard deadline, please email us at support@akuaswim.com before your order ships. We’ll review the fastest available options, time your dispatch accordingly, and provide our best estimated delivery date.

We’ll do everything in our power to meet your timeline, but please note that customs and carrier processing are outside our control, so delivery dates cannot be guaranteed once a parcel is in transit.

If a parcel is refused at delivery, it will return to our facility. We will deduct our actual, direct costs related to the return (including return shipping, carrier handling, and any re-import duties/taxes) from your refund; original shipping is non-refundable. Deductions will not exceed the order amount.

If you’re considering refusing a package, please email us first—we can often arrange redelivery, clarify duty charges, or find another solution that avoids extra fees.

International orders may be subject to customs duties, tariffs, and/or import fees once the package reaches your country. These charges are determined by your local customs office and are the responsibility of the customer.

Yes! We ship worldwide!

We cannot ship to PO boxes or hotels. Please email support@akuaswim.com for special circumstances.

We ship from Kelowna, BC, Canada.

Shipping will be calculated at checkout based on location. We offer free express shipping on orders over $190 USD.

Once your order has been shipped, your email confirmation will include a tracking number to ensure that you can track your parcel right up until it arrives. If you have any questions regarding your order tracking, please contact support@akuaswim.com

For all lost packages, please email support@akuaswim.com with order information. All lost packages are taken on a case-by-case basis.

Please get in touch with us: support@akuaswim.com within 12hrs.

We want you to adore your Akua pieces. If your order isn’t quite right, we accept returns or exchanges on unworn, undamaged items with tags intact within 7 days of delivery. Please contact us for more details or read more at the bottom of this page.

To start a return or exchange, simply email us at support@akuaswim.com and we’ll guide you through the next steps. For more details, please reach out to us directly and scroll down to read the full policy at the bottom of this page.

Yes! You’re welcome to exchange your item for another size, style, or color within 7 days of delivery. Items must be unworn, undamaged, and include original tags.

Please contact support@akuaswim.com before processing your return or exchange so we can provide you with the correct instructions. Customers are responsible for the cost of return or exchange shipping, and all returns must be sent with tracking. This ensures your item arrives safely back to us and allows us to process your request without delay. If your order is an exchange, we’ll cover the cost of shipping the new product back to you.