If an item is out of stock you are able to sign up to be notified when it is back in stock or place an advance order! These options are only available for items that will be restocked.

Orders for items in stock typically take 1-2 business days to process and ship.

 If your order hasn't shipped yet, we may be able to make changes. Please email us at support@akuaswim.com as soon as possible so we can look into it before it ships.

If you have a hard deadline, please email us at support@akuaswim.com before placing your order. We’ll review the fastest available options, time your dispatch accordingly, and provide our best estimated delivery date.

We’ll do everything in our power to meet your timeline.

Each product page includes a size guide, and some styles also include specific sizing recommendations. We always encourage you to reach out to us at support@akuaswim.com before ordering, we'd love to help you find your perfect fit.

The estimated ship time shown when you add an item to cart is our best estimate, not a guarantee, timelines can shift depending on stock and demand. If anything changes on our end, we'll reach out directly. 

If you have a hard deadline to receive your order, please email us at support@akuaswim.com right away and we'll do everything we can to meet it.

International orders (excluding the U.S.) may be subject to duties, tariffs, and import fees determined by the destination country’s customs authorities upon delivery. For U.S. orders, duties and import fees are calculated and charged at checkout. For international, any additional fees required upon delivery, based on local regulations, are the responsibility of the recipient.

Yes, we ship worldwide and ship from Canada.

We cannot ship to PO boxes or hotels. Please email support@akuaswim.com for special circumstances. 

We ship from Kelowna, BC, Canada.

Shipping will be calculated at checkout based on location. We offer free shipping on orders over $275 CAD.

Once your order has been shipped, your email confirmation will include a tracking number to ensure that you can track your parcel right up until it arrives. If you have any questions regarding your order tracking, please contact support@akuaswim.com

For all lost packages, please email support@akuaswim.com with order information. All lost packages are taken on a case-by-case basis.

Please get in touch with us: support@akuaswim.com within 12hrs of your order being placed.

If a parcel is refused at delivery, it will return to our facility. We will deduct our actual, direct costs related to the return (including return shipping, carrier handling, and any re-import duties/taxes) from your refund; original shipping is non-refundable. Deductions will not exceed the order amount.

We want you to love your Akua pieces. If your order isn't quite right, here's how returns and exchanges work.

Request first. Contact support@akuaswim.com within 7 days of delivery. All returns and exchanges must be approved before anything is sent back.

Return shipping is paid by the customer, for both returns and exchanges.

Returns: Once approved, we'll send you a prepaid, tracked return label. Its cost is deducted from your refund, along with any duties, tariffs or import fees charged on the return.

Exchanges: Once approved, choose one of these:

1. Our label (recommended): we'll email you a payment link for a prepaid, tracked return label, and send the label as soon as it's paid.

2. Ship it yourself: send your item back with a tracked service and complete the customs paperwork correctly. You're responsible for any lost parcels, label errors, or duties and fees charged because of missing or incorrect customs information. This is why we recommend our label.

WE COVER THE SHIPPING COST OF YOUR NEW PIECE(S)

Return Conditions: Items must be dropped off within 14 days of receiving your return label, and returned unworn, unwashed and undamaged, with original tags and packaging.

Sale Items: Sale items are final sale, with no refunds to the original payment method. Exchanges on sale items may be possible upon request.

To initiate a return or exchange, please email us at support@akuaswim.com and we’ll guide you through the next steps.

Sale Items: Sale items are final sale, with no refunds to the original payment method. Exchanges on sale items may be possible upon request.

 Yes. We offer one exchange per order for a different size or style, subject to availability. 

Contact support@akuaswim.com within 7 days of delivery to request an exchange. 

Once it's approved, you cover the cost of sending your item back, and we cover the cost of shipping your new piece to you. For the return trip, we recommend using our prepaid, tracked label, which we'll send once it's paid. You can also ship it yourself, but you're then responsible for any lost parcels or customs fees. Items must be unworn and unwashed, with original tags and packaging.

Yes. Return shipping is paid by the customer for both returns and exchanges.

Returns: the cost of your return label is deducted from your refund.

Exchanges: you pay for the return label, and we cover shipping your new piece to you.

U.S. Orders: Duties, tariffs, and import fees collected at checkout are non-refundable by Akua. These charges are paid to U.S. customs authorities when your shipping label is purchased and are not retained by Akua. If you wish to request a refund of these charges after returning your order, you must contact the appropriate U.S. customs authority or shipping carrier directly. Any refund is subject to their eligibility requirements and approval.